Refund policy
Return & Refund Policy
Effective Date: June 12, 2026
This policy is issued in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Return Eligibility
You may request a return within 7 days of delivery in the following cases:
| Reason for Return | Eligible? |
|---|---|
| Product received is damaged, broken, or leaking | Yes - Full refund or replacement |
| Wrong product delivered | Yes - Full refund or replacement |
| Product has expired or shelf life is critically low | Yes - Full refund or replacement |
| Product differs significantly from website description | Yes - Full refund |
| Sealed product, change of mind (unopened) | No - Health supplements are non-returnable once dispatched |
| Product opened or partially used | No - Cannot be accepted for hygiene and safety reasons |
As health supplements are consumable goods, we cannot accept returns of opened or used products, in compliance with FSSAI standards. This does not affect your statutory rights if the product is genuinely defective, expired, or not as described.
2. How to Initiate a Return
- Email support@aynnutrition.in or WhatsApp +91 9303676583 within 7 days of delivery
- Include your Order ID, reason for return, and clear photographs of the product and packaging
- We will acknowledge your request within 48 hours
- If approved, we will arrange a free pickup - you do not need to ship the product yourself
- After pickup and verification, a refund or replacement will be processed
3. Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5-7 business days after pickup & verification |
| UPI / Net Banking | 3-5 business days after pickup & verification |
| Cash on Delivery (COD) | Bank transfer within 7-10 business days |
Refunds are processed in accordance with RBI guidelines and credited to the original payment source.
4. Replacement
For eligible returns due to damage, wrong product, or expiry, we will offer a free replacement as first preference. A full refund will be provided if the product is out of stock or if you prefer a refund.
5. Non-Returnable Situations
- Return requested after 7 days of delivery
- Product is opened, used, or packaging is tampered (unless defective)
- Damage caused by misuse, improper storage, or accidents after delivery
- Products purchased during clearance / flash sale events (unless genuinely defective or expired)
6. Order Cancellation
- Cancel within 24 hours of placement at no charge by emailing support@aynnutrition.in
- No cancellation charges will be imposed, as required under the Consumer Protection (E-Commerce) Rules, 2020
- If we cancel your order for any reason, a full refund will be processed automatically
7. Grievance Redressal
| Grievance Officer | Gourav Jain |
| Mobile No. | +91-7000270019 |
| support@aynnutrition.in | |
| Response Time | Acknowledged within 48 hours, resolved within 30 days |
You may also approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019 if you remain unsatisfied.