Shipping policy
Shipping Policy
Effective Date: June 12, 2026
1. Shipping Coverage
We currently ship across India only. We do not offer international shipping at this time.
2. Processing & Dispatch Time
| Stage | Timeframe |
|---|---|
| Order processing & quality check | 1–2 business days |
| Dispatch (after processing) | Within 2 business days |
Orders placed on weekends or public holidays will be processed the next business day.
3. Estimated Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune) | 3–5 business days |
| Tier 2 & Tier 3 cities | 5–7 business days |
| Remote / rural / North-East India | 7–12 business days |
These are estimates only. Actual delivery may vary due to courier delays, public holidays, natural events, or government restrictions beyond our control.
4. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Below ₹999 | As applicable (displayed at checkout) |
| ₹999 and above | Free Shipping |
All shipping charges are displayed clearly at checkout before payment, with no hidden charges, as required under the Consumer Protection (E-Commerce) Rules, 2020.
5. Order Tracking
Once dispatched, you will receive a tracking number via email and/or SMS. If you have not received a tracking update within 3 business days of your order, contact us at support@aynnutrition.in.
6. FSSAI Shipping Standards
- All products are stored and transported under appropriate hygienic conditions
- Supplement products are transported separately from non-food items
- Products dispatched will have a minimum of 30% shelf life remaining at time of delivery
7. Failed / Undelivered Orders
If delivery fails due to incorrect address, unavailability, or refusal to accept, the courier will make up to 2 additional attempts. If all attempts fail, the package is returned to us and a refund is processed after deducting actual return shipping costs. Please ensure your delivery address and contact number are accurate.
8. Damaged or Lost in Transit
- Photograph the damaged packaging and product before opening
- Contact us at support@aynnutrition.in or +91 9303676583 within 48 hours of delivery
- We will arrange a free replacement or full refund at no additional cost
Claims reported after 48 hours of delivery may not be accepted.
9. Contact Us
Email: support@aynnutrition.in | Phone/WhatsApp: +91 9303676583
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST